Here the $64,000 question for business owners:  what’s the best way to boost sales and increase profitability?  And here’s the answer:  you need to know who your customers are and solve their problems better than the competition. OK, that was an easy one.  Now, here’s your bonus question:  what’s the best way to know your customers and respond t...

If you own a business, chances are you could use a bit of simplicity in your life and a more efficient way to get your work done. Between juggling the financial accounts, emails, marketing, and customer service, you could use the help of powerful automated marketing and CRM software. Having the proper tools to assist you in the workplace will ease your workload. Here are five ways you benefit fro...

Email marketing is a popular tool for companies who are interested in building up their relationship with customers, attracting new leads and sharing the latest news and updates with their contacts. The right automated marketing and CRM software can make it easier for your sales team to close deals and boost revenue. When you’re running multiple email campaigns and send a high volume of ema...

Integrating automation into the daily workflow is something SMBs are doing to optimize their resources and increase sales. They’re also trying to keep up with competitors already using marketing automation. In an effort to help, let’s examine 5 automated marketing features SMBs need. 1. Social Media Automation: Social media marketing has become a great way to source leads for mo...

Use these tips to improve your marketing automation and increase sales. Create the Right Workflows It is important that you create workflows that guide a customer through the sales process. These workflows should have different triggers, depending on the customer’s actions. For example, reading an email and clicking on a link can trigger another follow-up email on the same subject. Y...

Customer centricity should be at the center of your business strategy. Here are some customer relationship tips to guide you when creating an automated CRM plan. Identify Your Target Audience First, you need to identify your main target audience. Try to whittle down the things that identify your audience, such as their demographics and interests. Condense all of that into one person; this w...

Sales representatives need all the help they can get when it comes to talking with new leads. In this blog, we’ll explain how you can use CRM software to get a better understanding of your leads and guide them through the sales funnel. Consumers jump in the sales funnel at different points Back in the day, all leads use to enter the sales funnel at roughly the same point. That’s differ...

If your sales are falling short of your expectations, you may have an inefficient sales process. That is, it produces low conversions at different steps along the sales funnel, and protracts the average time required to convert leads into customers. Here are three possible inefficiencies:     Inefficient Handling of Leads That Reduce Conversion Rates From the moment a lead expresses inte...

You’ve likely heard about automated marketing and CRM software but perhaps have reservations about whether it’s appropriate for your business. Every business is unique in its own way and perhaps your concerns are valid. However, if these concerns are based on misconceptions, they could be holding you back from leveraging a powerful business tool. Here are four common misconceptions: It...

Don’t use your CRM as a database. Enterprise-level tools are often too complex and require too many different parts to be used in small businesses, especially if you have employees who handle multiple administrative tasks or angles in the sales pipeline. That makes many small businesses use the tool as a database or informational resource, instead. But if your employees are too busy entering...

Small businesses are different from larger ones. It’s not just a matter of scale. Larger businesses have to focus on juggling an expanding internal infrastructure, quality control for a variety of legacy products, and international offices. But small businesses need to focus almost exclusively on marketing. While cash flow issues and providing services without losing money are definitely pro...

Every employee has a case of “that’s not my job.” For some employees, it’s not a serious condition. There are occasional flare-ups, especially during the busiest seasons of the year, but they’re on top of the condition. But for some employees, it can be severe. It impacts their work-life balance, is bad for company health, and tends to have side-effects of extreme let...

Can you use automated marketing and CRM (customer relationship management) software to regain some control of the sales process? Experts believe that it is possible to use the tool as a way of positioning yourself advantageously in your niche. Here is how it works. Outbound versus Inbound Marketing The old sales model put the sales professional firmly in charge of the process. This expert was the ...

The sales process is all too often a glaring source of inefficiency within businesses. Companies can address this problem by getting set up with CRM software and committing to a more systematic process. Disorganization in the sales process There’s nothing worse than losing out on a lead’s business because of structural disorganization. Clever marketing campaigns and good products won&#...

Reviews are one of the most powerful aspects of digital marketing available to us, and any company taking charge of their online reputation has already begun manicuring their review collection and response procedures. How you ask for reviews and how you reward customers who leave reviews will shape the content of the reviews which in turn influences both your SEO results and how future customers w...

Many years ago the work of sales and advertising departments were separate entities. Advertising efforts were geared toward pushing out commercials, prints ads, and outdoor billboards. Sales agents spent countless hours dialing phones and trying to pitch their product to people at random. Over time, businesses came to recognize the power of inbound marketing. By providing valuable online content t...

There is an old adage: “Work smarter, not harder.” This, in a nutshell, is at the heart of marketing automation. What it is As explained by HubSpot, marketing automation is software that prioritizes and executes your marketing for you, freeing you up for other tasks. Rather than you taking your valuable time and money marketing to those who may not be interested in your services or pro...

Most anyone in business agrees that automated marketing and CRM (customer relationship management) can significantly improve a company’s bottom line. It allows for the incorporation of a human touch into automation that boosts sales and improves customer satisfaction. But did you know that it also has the power to target the coveted Millennial market? Understanding the Millennial Market The ...

  CRMs can often pose a challenge for organizations, no matter their size. Many companies are encouraged to sign up for CRMs with stars in their eyes and great expectations of its capabilities. Automating marketing functions, staying current with leads, and improving overall customer service are some of the plus points of a CRM that are touted early on in the process and often the basis for i...

                  Having a concrete understanding of your customer journey helps your marketing campaign on so many levels. In this blog, we’ll explain how you can define your customer journey with CRM. Why mapping out your customer journey is so crucial Leads tend to follow a similar journey when they discover your company. Knowing what interests...